Customer service VA
Answers every call and message, calmly, on your hours.
RingCentralHubSpotZendesk
Full-time, on your hours
Full-time virtual assistants for franchise owners
Every call answered. Every lead followed up.
BasePoint places a dedicated virtual assistant with your franchise. They answer calls, book appointments and chase every estimate, on your hours and in your systems.
- Full-timeDedicated, full-time
- 40 hrs/week, only yours40 hours a week, only for you
- LatAm & PhilippinesLatin America & the Philippines
- On your U.S. hoursWorking your U.S. hours
- $2,083/mo$2,083/mo
- First month $1,000First month $1,000
No recruiting fees. Billing starts only after you pick your VA.
Mariela
Customer Service & Sales Support
Latin AmericaIntro video
Real candidates from our pool · first names only
Built for franchise owners inswim school,plumbing,pest control,gutter,HVAC,insurance
U.S. company · North Bridge Path LLC · (307) 456-6460
Meet before you pay
See who you'd hire before you spend a dollar.
Every candidate comes with a short intro video, the tools they know and the hours they work. These are the seats franchise owners fill most. The people available right now are one click away.
Scheduling VA
Keeps your dispatch board full and your customers confirmed.
ServiceTitanGoogle CalendarFull-time, on your hours
Sales follow-up VA
Calls new leads fast and chases every open estimate.
GoHighLevelDialpadHubSpotFull-time, on your hours
Operations VA
Tracks parts, permits and supplier ETAs so jobs start on time.
JobberHousecall ProFull-time, on your hours
Swim school front desk VA
Handles make-up lessons, transfers and the waitlist.
iClassProJackrabbitFull-time, on your hours
Insurance support VA
Collects renewal documents and keeps policies current.
Applied EpicAgencyZoomFull-time, on your hours
See the real people available right now.
Meet available VAs
Your week
The same week, with someone else on the phones.
A two-minute check-in with your VA.
- MonOvernight messages answered and logged by 9 a.m.
- TueEvery open estimate got a call and a text. Two booked.
- WedCalls answered live, all day, in your company's name.
- ThuReminders went out yesterday. The schedule holds.
- FriCRM is current. You get a one-page recap at 4:30.
Your industry
Pick your business. See what your VA would own.
Swim schools and service trades run on different calendars and different software. Your VA learns yours.
Parents get answers. You get your evenings back.
What your VA takes off your plate
- Parent inquiries and trial lessons
- Make-up lessons and the waitlist
- Level placement and transfers
- Autopay declines and billing questions
- Summer-session and back-to-school surges
Works iniClassProJackrabbitRingCentralGoogle Workspace
More on swim school franchises A day in the seat
What a full-time customer service VA does all day.
Times are in your time zone. Your VA works your hours, not theirs.
- 8:00 a.m.
Inbox to zero
Overnight voicemails, texts and web forms answered and logged.
- 9:00 a.m.
Phones open
Live calls answered in your company's name, booked into your calendar.
- 11:30 a.m.
Callbacks
Everyone who left a message gets a call back before lunch.
- 2:00 p.m.
Tomorrow, confirmed
Reminders sent, reschedules handled, gaps filled from the waitlist.
- 4:30 p.m.
Your recap
A short summary: what came in, what got booked, what needs you.
Six seats, one price
Pick the seat you need filled first.
Customer Service VA
Every call, text and email answered on your hours.
- Answering customer inquiries
- Responding to emails and messages
- Updating customers on appointments
- Handling basic service questions
- Escalating urgent issues to the right team member
$2,083/mo · same price for every role
The full customer service seatHow it works
From first call to a working VA in about two to three weeks.
- 1
Tell us what's falling through the cracks
Build your VA plan here or take a 30-minute call. We cover your locations, tools, hours and the tasks you want off your plate. You leave with a written role plan.
- 2
Meet trained candidates
We shortlist VAs who match your role, software and time zone. Watch their intro videos, then interview the ones you like. Interviews are free.
- 3
Pick your VA. Billing starts here.
You choose. We handle the contract and onboarding: a system-access checklist, your scripts and your escalation rules.
Nothing is billed before this step.
- 4
We stay on the account
Regular check-ins, a replacement if it's not working, and more VAs when you add locations or hit your busy season.
Pricing
One price. Every role. Do the math yourself.
Every role, one price
$2,083/month
For one full-time virtual assistant, 40 hours a week. About $25,000 a year for one dedicated, full-time seat.
Your first month: $1,000
- The same price for every role
- No recruiting or per-interview fees
- Billing starts only after you select your VA
- Replacement support included if it isn't the right fit
- Role definition, screening and BasePoint Academy training
- Onboarding support and ongoing check-ins
Price per VA, billed monthly in U.S. dollars. Your signed client agreement sets the final terms.
What would a local hire cost you?
Defaults come from U.S. government wage data. Change anything to match your market.
$21.52
Full-time seats
1
Local hire, year one$61,427
BasePoint VA, year one$23,913
Difference in year one: $37,514 for 1 seat.
Estimate only. Wage default: Customer service representatives (BLS Occupational Outlook Handbook, median pay). Benefits: BLS Employer Costs for Employee Compensation, June 2025. Hiring: SHRM 2025 benchmarking, average cost per hire. Your local costs will vary; this excludes your own management time and software. BasePoint: first month $1,000, then $2,083 a month.
Compared honestly
How a BasePoint VA stacks up against your other options.
Hover or tap the info icons to see where each number comes from.
Swipe sideways to compare all four options.
| What you compareThe questions owners ask us most when they weigh their options. Each row is answered for a typical full-time, 40-hour-a-week seat. | BasePoint VAOur published terms: $2,083/month per full-time VA, first month $1,000. Taken from our pricing page and client agreement. | Local W-2 hireA U.S. employee on your payroll. Monthly range = BLS median pay for receptionists up to admin assistants, plus 10–42% employer costs (BLS ECEC, June 2025). Hiring cost = SHRM 2025 average. | Freelance marketplaceHiring an individual contractor through a platform such as a gig or freelance site. Terms vary by platform and person, so we describe the typical setup, not a specific company. | Recruiter or agencyA traditional staffing agency or recruiter who fills the seat for you. Fee structures vary; many charge a one-time placement fee or a markup on hourly pay. |
|---|---|---|---|---|
| Monthly cost | $2,083 flat, any role | About $3,400–$5,800 in wages and employer costs | Varies by hourly rate | Your payroll, or an hourly markup |
| Upfront cost | None. First month $1,000 | Average hiring cost $5,475 (SHRM) | Platform fees vary | Placement fee, often a share of salary |
| Dedicated and full-time | Yes, 40 hours a week | Yes | Often part-time or shared | Usually |
| Meet before you pay | Yes. Billing starts after you select | Yes | Varies | Fee usually due at hire |
| Payroll and taxes | Handled by BasePoint | You run payroll and taxes | You pay invoices | Depends on the agency |
| If it's not the right fit | Replacement included | Start the search over | Start the search over | Sometimes a limited replacement window |
| Trained on franchise work | BasePoint Academy before placement | You train them | Varies | Varies |
Built for franchise systems
From one location to forty.
You're still working the desk. You shouldn't have to.
- Price on the page, no recruiting fees
- Free interviews, intro videos first
- A VA who follows your scripts and escalation rules
A U.S. company you can actually call.
About BasePointU.S. company
Operated by North Bridge Path LLC
U.S. paperwork
Service agreement and invoices in U.S. dollars
Call us
(307) 456-6460$2,083 a month for one full-time VA (40 hours a week), the same price for every role. Your first month is $1,000. There are no recruiting or interview fees, and billing starts only after you select your VA.
Meet your VA this month.
Tell us what keeps landing on your desk. We'll show you screened, full-time candidates, and you only pay once you've picked one.
Rather talk to a person? (307) 456-6460
