VA Roles

Virtual Assistant Roles for Franchise Teams

BasePoint recruits virtual assistants for the workflows franchise owners, operators, and location teams handle every day. Explore each role and the tasks it can own.

VA Roles

Virtual Assistant Roles for Franchise Teams

BasePoint helps recruit virtual assistants for the workflows that franchise owners, operators, and location teams handle every day.

Customer Service VAs

Support customer communication across phone, email, chat, and follow-up workflows.

Answering customer inquiries
Responding to emails and messages
Updating customers on appointments
Handling basic service questions
Escalating urgent issues to the right team member
Logging customer interactions

Hire a Customer Service VA

Scheduling VAs

Manage calendars, appointments, service windows, class schedules, and booking coordination.

Booking appointments
Confirming upcoming visits
Rescheduling customers
Coordinating technician or instructor availability
Sending appointment reminders
Updating scheduling software

Hire a Scheduling VA

Sales Follow-Up VAs

Support lead response, pipeline follow-up, quote follow-up, and prospect communication.

Following up with new leads
Calling or emailing prospects
Updating CRM stages
Sending reminders
Re-engaging old leads
Coordinating discovery or estimate calls

Hire a Sales Support VA

Admin VAs

Keep franchise teams organized by taking repetitive admin work off their plate.

Data entry
Document organization
Email management
Reporting support
Internal task tracking
File updates and form processing

Hire an Admin VA

Operations Support VAs

Support recurring operational workflows and location-level coordination.

Daily task tracking
CRM cleanup
Internal coordination
Vendor follow-up
Service status updates
Basic reporting and process documentation

Hire an Operations VA

Marketing Support VAs

Support local marketing execution and customer engagement tasks.

Review requests
Local campaign follow-up
Social media scheduling
Email list updates
Basic content coordination
Lead list organization

Hire a Marketing Support VA

Not sure which role you need? Let's figure it out together.

BasePoint helps franchise businesses hire virtual assistants for the daily tasks that keep operations organized, customers supported, and teams focused on growth.

Hire a Franchise VA Book a Staffing Call